Customer Service Information

 

Return information:

 

Please call our Service Center at (844) 324-1411 with your order number and/or your complete name, address, and email address to generate a Return Merchandise Authorization (RMA) label. Items cannot be returned without the RMA label provided by our Service Center. We suggest you ship returns to us via a GROUND method that can be tracked (UPS ground/ FedEx Ground).

 

Along with your return, be sure to include the following:

  • Your RMA label provided by our Service Center
  • A detailed explanation regarding your reason for returning the item(s)
  • Information about whether you would like a refund or a replacement
No other paperwork, invoice, nor preauthorization is needed for your return.

 

Exceptions to our Return Policy:

  • All items must be returned in their original packaging along with all accessories, parts, and instructions manuals that were shipped with your original order.
  • Our 30-day return policy starts from the date your product is received.
  • Return package must be postmarked within 30 days of the date that your item was delivered (regardless of what date the product was first used).
  • Shipping and handling costs are non-refundable.
Note: If we receive a return back in our warehouse and it does not meet our Return Policy terms, then IntelliClean Solutions, LLC. Reserves the right to refuse issuing the customer a refund/replacement and the returned merchandise will be kept by the company.

 

Refund policy:

Once your return is received, it will be processed within 10 business days. IntelliClean Solutions, LLC. Will not be responsible for loss or damage of return shipments. A credit will be issued to your original method of payment for the full purchase price of your order, excluding shipping and handling and any separate fees. Credit will be issued within 5-7 business days of receiving your returned item.

Note: If we receive a return back in our warehouse and it does not meet our Return Policy terms, then IntelliClean Solutions, LLC. Reserves the right to withhold any to all of the funds as deemed necessary.